Learning At Work Week 2024

Problem Solving and Decision Making

Every job and organisation will face challenges and, in a world where hybrid working is popular and we are not always side by side with our colleagues, it is important that individuals can confidently, creatively and competently problem solve alone or collaboratively.

This short course will focus on some key skills and a range of highly regarded techniques that you can utilise at home and in the workplace to turn obstacles into opportunities and problems into solutions.

• Question types
• Listening with intent
• Root Cause Analysis
• Idea Showers
• De Bono’s Thinking Hats
• GROW model
• Mind mapping